Privacy Policy
Effective November 10, 2026
Fleet Reports is a reporting service operated by ODTG, Inc. ("we", "us"). Transportation companies ("Customers") use it to view reports built from their own iCabbi dispatch systems. This policy explains what information the service handles and how.
Our role
For trip and booking information, the Customer decides what data is shared with Fleet Reports and why; we process it on the Customer's behalf to provide their reports. If you are a passenger or driver and have a question about your information, please contact the transportation company you ride or drive with; we will help them respond.
Information we handle
- Trip and booking data from the Customer's iCabbi system, retrieved with API keys the Customer provides: booking and trip numbers, pickup and drop-off times and addresses, billing account names and references, vehicle type, driver name and reference, vehicle number, fares and estimates, booking source and payment type, and "account fields" the Customer has set up in iCabbi (which can include reference numbers or contact numbers).
- Passenger names, phone numbers and emails are removed before storage unless the Customer turns on passenger details for their company.
- Portal user accounts: name, email address, a securely hashed password, two-step sign-in settings (stored encrypted), the company and accounts a user may see, and saved report templates.
- Security records: sign-ins, invitations, password resets and administrative changes, kept in an audit log.
- Cookies: one essential cookie keeps you signed in, and a short-lived one is used during two-step sign-in. We do not use advertising or analytics cookies.
We do not collect GPS location history, payment card details or signatures from iCabbi.
How we use it
- To show each Customer their own reports and exports.
- To run the service: keeping data in sync with iCabbi, sending sign-in, invitation and password-reset emails, and alerting us when a sync fails.
- To keep the service secure and investigate misuse.
We do not sell personal information, and we do not use it for advertising.
Who can see it
- Only users the Customer (or we, at the Customer's request) have invited to that Customer's company. Each company's data is separated from every other company's, including at the database level, and users can be limited to specific billing accounts.
- Our staff, only as needed to support and operate the service. Support access to a company is recorded in the audit log.
- Service providers who help us run Fleet Reports: hosting and database (Railway), and email delivery (Resend). They process data only to provide their services to us.
- Others when required by law, or to protect the rights and safety of users or the public.
Security
Connections use HTTPS. iCabbi API keys are encrypted at rest. Passwords are stored as one-way hashes. Administrators must use two-step sign-in, and all users can turn it on. No system is perfectly secure; we will notify affected Customers without undue delay if we learn of a breach involving their data.
How long we keep it
Upcoming reservations are refreshed every few minutes. Trip history is kept for as long as the Customer uses the service, for the period the Customer chooses to load. When a Customer stops using Fleet Reports, we delete that Customer's data on request, and in any case within 90 days of the end of the service, except where we must keep records longer by law. Audit records may be kept longer for security purposes.
Where it is stored
Data is stored and processed in the United States.
Your choices
Portal users can change their password and two-step sign-in settings on their Account page, and can ask their company administrator or us to correct or remove their account. Requests about trip or passenger data should go to the transportation company that holds it.
Children
Fleet Reports is a business service and is not directed to children.
Changes
We may update this policy. We will post the new version here with a new effective date, and tell Customers about significant changes.
Contact
ODTG, Inc. · kyle@odtginc.com
Questions: kyle@odtginc.com · Privacy Policy · Terms of Use